Salesforce Sharing and Visibility Certification Practice Exam

Which two "Filter by owner" options would a user see while creating a list view on the Case object?

1. My Case Teams

2. Roles

3. Public Groups

4. Queue

The correct answer is: My Case Teams

When creating a list view on the Case object, a user has the ability to filter records based on ownership. The "Filter by owner" options available help users narrow down the cases they want to view according to specific criteria related to ownership. Selecting "My Case Teams" as a filter option allows the user to view all cases that are owned by members of their associated case teams. Case teams are groups of users who work on a case together, and this filter ensures that users can easily access cases relevant to their team's collaboration. Filtering by "Queue" is another option available in the context of list views for Cases. Queues in Salesforce allow for the organization of records that need to be worked on by a group of users. By selecting the Queue filter, users can view all cases that are currently assigned to any given queue, facilitating efficient case management. Both these options provide a method for users to tailor their data view based on their role within the organization, ensuring they can focus on the most relevant cases associated with their own team or designated worklists. The other options, such as "Roles" and "Public Groups," do not directly correspond to ownership filtering in the same context for the Case object.