Salesforce Sharing and Visibility Certification Practice Exam

When adding Account team members to the Account, which two options can a user see based on sharing settings?

1. Case Access

2. Opportunity Access

3. Contact Access

4. Activity Access

The correct answer is: Case Access

When adding Account team members to an account, users can see the specific access levels granted to team members for various related records. The option regarding Case Access is correct because, depending on the organization's sharing settings and configurations, users can view and manage cases related to that account as part of their role on the account team. This is particularly important in scenarios where multiple team members need access to information about cases, ensuring that all pertinent details are visible to those who may interact with customer issues or support requests associated with the account. The other options—Opportunity Access, Contact Access, and Activity Access—may also be relevant depending on the role of the user and the organization’s sharing model. However, the focus here aligns specifically with the visibility and permissions granted for managing cases linked to the account, which is why Case Access is a key consideration for account team members.