Salesforce Sharing and Visibility Certification Practice Exam

What Organization-Wide Default settings are required to allow internal users access to survey responses while restricting Customer Community users to their company responses?

1. Set all Organization-Wide Default settings to "Public Read/Write."

2. Set all Organization-Wide Default security to "Public Read/Only."

3. Set all Organization-Wide Default security to "Private" and use Sharing Rules for desired access.

4. Set all Organization-Wide Default settings to "Private" for internal users only.

The correct answer is: Set all Organization-Wide Default security to "Private" and use Sharing Rules for desired access.

The correct answer focuses on setting all Organization-Wide Default security to "Private" and using Sharing Rules for desired access. This approach is effective because it creates a baseline level of data protection by ensuring that records are not accessible to users unless explicitly granted access through sharing rules. By setting the Organization-Wide Default to "Private," you ensure that internal users cannot see each other's survey responses by default. Hence, you are safeguarding sensitive information from unauthorized access. From this secure starting point, Sharing Rules can then be established to allow specific internal users access to various survey responses, thus facilitating tailored sharing based on organizational needs. These rules can be configured based on criteria such as a user's role, group memberships, or record attributes, allowing for flexibility in sharing. This means that internal users can access all the necessary survey response data without exposing that information to Customer Community users, who would be restricted based on their company responses only. In this context, the other options don't effectively meet the requirement for restricting data access appropriately. Some options, like setting the Organization-Wide Default to "Public Read/Write" or "Public Read/Only," would allow all users, including Customer Community users, visibility into all survey responses, which does not achieve the goal of restricting access.