Salesforce Sharing and Visibility Certification Practice Exam

What can be done to enable visibility of customer cases for dealer managers under a private sharing model?

1. Create Sharing Groups

2. Employ Role Hierarchy

3. Limit Sharing Rules

4. Implement Batch Jobs

The correct answer is: Employ Role Hierarchy

Enabling visibility of customer cases for dealer managers under a private sharing model can effectively be achieved through employing role hierarchy. In a private sharing model, records are only visible to the owner and users above the owner in the role hierarchy. By structuring the role hierarchy appropriately, dealer managers can gain access to cases owned by their subordinates. This ensures that managerial staff can view and manage related cases without compromising the overall security of the private sharing settings. Role hierarchy allows for an organizational structure that facilitates visibility and access, ensuring that users in higher roles can see records owned by those in lower roles. This is particularly important in a private sharing model where access to records is explicitly restricted, thereby making role hierarchy a vital component for managing visibility effectively. The other options do not directly enhance visibility in the way role hierarchy does. For example, sharing groups are useful for sharing records among a specified set of users, but their application is limited and may not address the hierarchical nature of visibility in a private model. Similarly, limiting sharing rules would not enhance visibility; instead, it restricts access, which is counterproductive in this context. Implementing batch jobs relates to processing records efficiently rather than directly affecting user visibility, making it irrelevant for this scenario.