Salesforce Sharing and Visibility Certification Practice Exam

To improve performance issues caused by a user owning too many records, what should be recommended?

1. Assign ownership to a small number of users.

2. Add the user into a public group.

3. Add the user to the bottom of the role hierarchy.

4. Do not assign a role to the user.

The correct answer is: Assign ownership to a small number of users.

Recommending the assignment of ownership to a small number of users addresses performance issues effectively because it helps distribute the load of record management. When a single user owns too many records, this not only impacts the performance of their own access and processing but can also slow down system performance overall due to the higher demand on resources associated with that ownership. By reallocating ownership of records among multiple users, each user can manage a smaller subset of records. This leads to improved query response times, faster data retrieval, and ultimately enhances user efficiency while navigating through the system. This kind of distribution ensures that no single user becomes a bottleneck due to overwhelming responsibility for a large number of records. In contrast, the other options do not directly address the core issue of excessive ownership. For instance, simply adding the user into a public group may facilitate collaboration, but it does not mitigate the performance issues related to record ownership. Positioning the user at the bottom of the role hierarchy or opting not to assign a role does not alleviate the strain caused by record overload. These approaches could lead to further complications in data accessibility and visibility rather than resolving performance issues. Thus, redistributing the ownership of records emerges as the most effective strategy.