Salesforce Sharing and Visibility Certification Practice Exam

If a remote user cannot see a particular account, which method can a System Administrator use to troubleshoot?

1. VPN to the User's location and establish a remote desktop session

2. Have the User send the List View link URL via email and investigate

3. Use the Login As feature to see what the User is seeing in her login

4. Temporarily make the user a System Administrator so she can fix the issue

The correct answer is: Use the Login As feature to see what the User is seeing in her login

Using the Login As feature is an effective way for a System Administrator to troubleshoot visibility issues for a remote user. This feature allows the administrator to log in as the user experiencing the problem, providing a firsthand look at what the user sees. By doing this, the administrator can assess if the user can access the account in question and examine any relevant settings or permissions associated with that user's profile. This method is particularly beneficial because it ensures that the administrator is seeing the same environment that the user does, including any sharing rules, role hierarchies, or permission sets that may be impacting visibility. It leads to a more accurate diagnosis of the problem and a clearer understanding of how the configured sharing and visibility settings apply to that specific user. While other options may provide some information, they are less direct and may not yield a clear understanding of the user's issue. For example, troubleshooting via remote desktop or VPN may not be feasible or practical in many scenarios. Having the user send a List View link can be helpful but does not allow the administrator to see the user's complete setup or any underlying issues. Temporarily promoting the user to a System Administrator could resolve the visibility issue in the short term but does not address the root cause of the problem in a sustainable way and